Privacy Policy

Privacy Policy

Effective date: November 7, 2025
This Privacy Policy explains how Carta Title (“we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit our website and when you interact with us by text message (SMS/MMS) or other channels. If you do not agree with the terms of this Policy, please do not access the site or enroll in our messaging programs.

1) Who we are & how to contact us

Legal entity: Carta Title Company, LLC (“Carta Title”)
Address: 2015 S Shepherd Dr, Suite 200
Houston, TX 77019
Email: privacy@cartatitle.com
Phone: (713) 623-1804

2) Information we collect

We collect information you provide directly and information collected automatically.
2.1 Information you provide

• Contact details such as name, email address, phone number, mailing address.
• Transaction & closing information relevant to title and escrow services.
• Communications including emails, phone calls, forms, and SMS/MMS messages you send us.
• Preferences & consents (e.g., opt‑ins, opt‑outs, and records of consent for messaging).

2.2 Information collected automatically

• Device & usage data (IP address, browser type, pages visited, referring URLs, timestamps).
• Cookies & similar technologies as described in Section 7.

We may combine information from different sources consistent with this Policy.

3) How we use information

We use information to:

• Provide and improve title, escrow, and related services.
• Communicate about orders, closings, updates, and customer support.
• Send transactional notices and, if you opt‑in, informational or promotional texts and emails.
• Maintain security, detect/prevent fraud, debug, and comply with legal obligations.

We rely on applicable legal bases, including your consent (for optional messaging), our contractual obligations, and legitimate interests (such as service improvement and security).

4) SMS/MMS (“Texting”) Program

This section applies to our text messaging program operated via 10DLC (Application‑to‑Person, 10‑digit long code) numbers.

Opt‑in. You may opt‑in by submitting your phone number on our forms, texting a keyword to our number, or otherwise affirmatively consenting. Consent is not a condition of any purchase or service.
Message types. You may receive messages such as appointment reminders, status updates, closing notifications, support messages, and—if you opt‑in—promotional messages.
Frequency. Message frequency varies.
Costs. Message and data rates may apply.
Opt‑out. Text STOP to our number to cancel at any time. You will receive a one‑time opt‑out confirmation text.
Help. Text HELP for help or contact us using the details above.
Eligibility. Message delivery may vary by carrier; the program is available only on participating carriers in the U.S.
Data for texting.

• We collect your mobile number, message content, delivery and interaction data (e.g., time sent, opens/clicks where applicable), and opt‑in/opt‑out records.
• No mobile information will be shared with third parties for marketing or promotional purposes. Mobile information will not be sold, rented, or shared for such purposes. Other personal information may be disclosed as described in this Policy.
• Service providers (processors). We share mobile numbers and messaging metadata with vendors that enable our messaging (e.g., carriers, platform providers) strictly to operate the program and comply with carrier rules.

5) How we share information

We may disclose information:

• Service providers who perform services on our behalf (hosting, communications, analytics, customer support, payment processing, etc.).
• Professional advisors (attorneys, auditors) and underwriters as needed for title and escrow operations.
• Legal & safety: to comply with law, regulation, subpoena, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, or asset sale.
  We do not sell personal information, including mobile numbers.

6) Data retention

We keep information only as long as necessary for the purposes described, including legal, accounting, or reporting requirements and carrier compliance records (e.g., consent and opt‑out logs).

7) Cookies & tracking technologies

We and our service providers use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and measure the effectiveness of communications. You can manage cookies via your browser settings; disabling certain cookies may limit site functionality.

8) Your choices & rights

• Opt‑out of SMS/MMS: text STOP at any time.
• Help: text HELP or contact us using Section 1 details.
• Email: use the unsubscribe link in our emails.
• Browser controls: adjust cookie settings.
• Access/Deletion/Correction: Depending on your location, you may request access, deletion, or correction of your personal information. Submit requests to privacy@cartatitle.com. We may verify your identity before fulfilling requests.

9) Data security

We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure; use caution when sharing information online.

10) Children’s privacy

Our services are not directed to children under 13 (or the age defined by local law). We do not knowingly collect personal information from children.

11) International users

Our services are intended for use in the United States. If you access from other regions, you understand that information may be processed in the U.S., where laws may differ from those in your jurisdiction.

12) Changes to this Policy

We may update this Policy from time to time. The “Effective date” at the top will reflect the latest revision. Significant changes will be posted on this page.